Frequently Asked Questions

There are two primary types of accounts that can be created for the Vital Records website, MASTER Accounts and INDIVIDUAL Accounts.
A MASTER Account is the administrator for all accounts created under an Agency Department. This includes approving new accounts, removing accounts for those no longer working for the organization, initiating the password recovery process, and maintaining some of the account information for the INDIVIDUAL accounts. Both types of accounts will allow users to perform searches of Arizona Birth and Death records.
A third type of account, SECURITY MASTER, exists for a limited number of individuals who perform administrative functions for the entire Agency. SECURITY MASTERS also control the appointment of department MASTERS, as well as moving accounts between departments.
If you created an Individual Account, the Master Account holder for your department must approve your account before you can log in. If your account is already approved, please verify that you are using the correct User ID and password.
Yes. An agency Security Master can promote any Individual account to a department Master account. There is no limit to the number of Master accounts that can exist in each department.
On the Login Page, look for a link that says “Forgot your password?” (You can also find the “Reset Password” link on the User Help sidebar menu). This will direct you to a page that will require you to answer the security questions you selected when the account was created. If you correctly answer the questions, you will receive an email containing a web URL link and a password recovery code. Click on the URL link, enter the requested information related to your account, and enter the provided recovery code. If all entries are correct, you will then be prompted to change your password. The new password cannot be the same as any of your previous 10 passwords.
You must type in the answers to your security questions exactly as you originally entered them when the account was created. For example, if your security question is “What is our address?” and you originally specified “123 Oak St.” as your answer, it will not accept “123 Oak Street”. If you cannot remember the answers to the security questions, then contact one of your department’s Master Account holder(s), and request they initiate the password reset process for your account User ID.
If your account information needs to be updated, click on the "Account Information" link under the "My User Info" sidebar menu. An Individual account holder can update their phone number, change their password and modify the account security questions and/or answers using the Account Information page. If changes are required to the user's first name, last name or email address, the department Master account holder needs to be notified.
Master account holders can modify their own account values using the "Account Information" link. Changes to other accounts in their department can be accomplished by selecting the "Administer Users" link under the "User Accounts" sidebar menu.
After you log into the your Account, you will see a "User Accounts" sidebar menu. Expand the menu and select "Administer Users". Click the "Search" button to display all accounts in your department. To filter the results, enter additional search criteria.
Once the appropriate account is located, use the "Detail" link to display the user's account information. To approve the user account, select the "Approve User" button.
After you log into the your Account, you will see a "User Accounts" sidebar menu. Expand the menu and select "Administer Users". Click the "Search" button to display all accounts in your department. To filter the results, enter additional search criteria.
Once the appropriate account is located, use the "Detail" link to display the user's account information. To delete the user account, select the "Remove User" button.
After you log into the your Account, you will see a "User Accounts" sidebar menu. Expand the menu and select "Administer Users". Click the "Search" button to display all accounts in your department. To filter the results, enter additional search criteria.
Once the appropriate account is located, use the "Detail" link to display the user's account information. To send a password reset email to the user, select the "Send Password Recover for User" button.
An account can be locked for one of two reasons: (1) Three invalid login attempts or (2) No account activity in over 60 days. For security measures, accounts will be locked to prevent fraudulent use of the Vital Records website. To unlock an account, the password reset process must be successfully completed. Prior to an account being locked due to inactivity, you will receive email notifications for 5 consecutive days before the action is initiated.
An account will be deleted from the system after 90 days of inactivity. For security measures, accounts will be deleted to prevent fraudulent use of the Vital Records website. To prevent an account from being deleted, you must login to the site to reset the activity log. Prior to an account being deleted, you will receive email notifications for 5 consecutive days before the account is removed from the system.
Sharing an account is a direct violation of the User Acceptance Agreement and can result in the revocation of the employee’s privilege to use the site. For security measures, each individual must create their own account in order to comply with the agreement. In order to create an account, each individual must read and accept the terms of use for our website. By selecting the "I agree" option on the User Acceptance Agreement, you are responsible for ensuring the account you created will not be shared.
The email addresses for account holders must be unique to ensure the security of accounts for Vital Records. The account registration process and the password reset method use the email address on the account to send activation emails to the user.
The Master Account holders for each department are assigned by the Agency's Security Master. Once designated, each department Master will be responsible for maintaining all other accounts under the same department. This includes activating new accounts, removing accounts for those no longer working for the organization, initiating the password reset process, and maintaining some of the account information for the INDIVIDUAL accounts.
After you log into the your Account, you will see a "User Accounts" sidebar menu. Expand the menu and select "Generate Reports". Click the "Search" button to display all accounts in your department in a report format. To filter the results, enter additional search criteria.
Yes. Once you've filtered the report contents, you can select the appropriate button to export the data to a comma-separated format (.CSV) or to an Excel format (.XLS). The data can then be saved to the local file system.
Simply select the "Search Birth Data" link on the sidebar menu to return to the main Birth Record search screen.
Many birth records contain names of Hispanic origin. In some cases, names containing Hispanic characters have been replaced with their English equivalent (e.g. MUNOZ). In other cases, all Hispanic characters have been replaced with a question mark character (e.g. MU?OZ). If you suspect that the name you are searching for may contain Hispanic characters, try using the question mark character in place of each Hispanic character.
On the left side of the screen, locate the "User Help" sidebar menu. Expand the menu and select "Contact AHCCCS" to get a directory of AHCCCS contacts. From the same sidebar menu, you can also view the AHCCCS Privacy Policy.
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